Effective Date: 1 July, 2026
At Store Bossco, customer satisfaction is important to us. We strive to provide high-quality laboratory equipment and supplies. If you are not completely satisfied with your purchase, please review our Refunds & Returns Policy below.
1. Return Eligibility
You may request a return if:
- The item was damaged during shipping.
- You received the wrong product.
- The product arrived with a manufacturing defect.
- The item is unused, unopened, and in its original condition.
Return requests must be submitted within 30 days of the delivery date.
2. Return Conditions
To qualify for a return, the following conditions must be met:
- Product must be unused and in its original packaging.
- All original accessories, manuals, and documentation must be included.
- Proof of purchase or order confirmation is required.
- The item must be returned in the same condition in which it was received.
Store Bossco reserves the right to inspect all returned items before approving a refund or replacement.
3. Non-Returnable Items
For safety, hygiene, and product integrity, the following items cannot be returned:
- Used laboratory equipment or supplies
- Opened chemicals or consumables (if applicable)
- Sterile or single-use laboratory products after opening
- Custom-made or special-order products
- Clearance or final-sale items
- Gift cards (if offered)
4. Refund Process
Once your returned item has been received and inspected:
- You will receive an email confirming receipt of your return.
- If approved, your refund will be processed to the original payment method.
- Refunds are typically issued within 5–10 business days, depending on your payment provider or financial institution.
If a return does not meet our policy requirements, it may be declined or returned to the customer.
5. Order Cancellation Policy
Orders may be cancelled before they have been processed or shipped.
Once an order has entered fulfillment or has been shipped, it can no longer be cancelled. In that case, customers may request a return in accordance with this policy after receiving the order.
To request a cancellation, please contact our customer support team as soon as possible.
6. Shipping Charges
- Original shipping charges are non-refundable, except when:
- An incorrect item was shipped by Store Bossco.
- The product arrived damaged or defective.
- Customers are responsible for return shipping costs unless the return is due to our error or a verified product defect.
7. Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
To help us resolve the issue quickly, please include:
- Your order number
- A description of the issue
- Clear photographs of the product and packaging (if applicable)
We will review your request and arrange a replacement, exchange, or refund when appropriate.
8. Contact Us
For return requests or refund inquiries, please contact:
Store Bossco
Email: support@storebossco.shop
Phone: +1 (978) 766-2665
Address: 50 Central St Marshfield, MA 02050, USA