Effective Date: 1 July, 2026
At Store Boss co, we are committed to processing and delivering your laboratory equipment and supplies efficiently and securely. Please review our Shipping Policy for information regarding order processing, delivery, and shipping procedures.
1. Order Processing
- Orders are processed within 1–3 business days after payment has been successfully confirmed.
- Orders placed on weekends or public holidays will be processed on the next business day.
- During periods of high order volume, processing times may be slightly extended. If significant delays occur, we will notify you via email.
2. Shipping Timeframe
Estimated delivery times are:
- Standard Shipping: 5–10 business days
- Remote or rural locations: Delivery may require additional transit time.
Delivery estimates begin after your order has been processed and shipped. Actual delivery times may vary depending on carrier operations and destination.
3. Shipping Charges
- Shipping charges are calculated during checkout based on:
- Delivery destination
- Package size and weight
- Selected shipping method
- Any applicable shipping fees will be displayed before payment is completed.
4. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing:
- Tracking number
- Shipping carrier information
- Estimated delivery date (when available)
Customers can use the tracking number to monitor shipment progress through the carrier’s tracking service.
5. Delivery Delays
While we strive to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control, including:
- Weather conditions
- Carrier transportation delays
- Customs processing (for applicable shipments)
- High shipping volumes
- Natural disasters or other unforeseen events
Store Boss co is not responsible for delays caused by third-party shipping carriers after the package has been dispatched.
6. Incorrect Shipping Address
Customers are responsible for providing accurate shipping information during checkout.
If an incorrect or incomplete address is provided:
- Delivery delays may occur.
- Additional shipping charges may apply for returned or redirected packages.
- Store Boss co is not responsible for packages delivered to incorrectly entered addresses.
Please contact our support team immediately if you notice an address error after placing your order.
7. Lost or Damaged Shipments
If your package is lost or arrives damaged:
- Contact us within 7 days of the expected or confirmed delivery date.
- Include your order number and photographs (for damaged items).
- We will work with the shipping carrier to investigate the issue and determine an appropriate resolution.
8. Contact Us
If you have any questions regarding shipping or delivery, please contact us:
Store Boss co
Email: support@storebossco.shop
Phone: +1 (978) 766-2665
Business Hours: 50 Central St Marshfield, MA 02050, USA